We offer various products which are both sea-caught and farmed! The product description for each item indicates whether it is sea-caught or farmed.

Yes! Our team engages in the a 3-step process to ensure that our products do meet the necessary hygiene standard, safe for consumption.

Do Take Note: The weight of the products indicated on our website are measured prior to descaling, degutting, degilling and cleaning. For fillets, do look out for bones before cooking/consuming even though we do deboning.

We are able to provide this service upon request, with the exception of frozen items! Do let us know prior to checking out your items!

If you’ve ordered frozen seafood, it is advisable to store it in the freezer immediately upon arrival.

Fresh seafood should be refrigerated and consumed as soon as possible to ensure that you enjoy the freshest, best taste, and quality of our products.

Refer to each product page for specific storage and shelf-life recommendations.

We highly recommend our customers to cook the seafood within 1-2 days of purchase to enjoy the freshest quality! However, most of our products can be kept up to a month in the freezer.

All product images are for strictly for illustrative purposes only. You may WhatsApp us for live images of your items as an assurance for the freshest products of the day.

Definitely! Kindly indicate your preferred method of cutting during checkout! You can even request for a fillet/steak/butterfly cut.

For bigger whole fish like batang, it’s possible to request for a mixture of fillets and steaks.

We will vaccum-pack the following items by default:

• Fish Fillets
• Fish Steaks
• Stingrays

Products that will be sealed but not vaccum-packed are:

• Prawns
• Sotong

Whole fishes will be put into food grade plastic bags and not sealed due to size constraints.

There is currently no minimum order for delivery.

Self-collection is not available.

There is only 1 time slot for delivery which is 11am to 8pm. We understand that customers may worry about the long delivery time frame but we will usually inform customers the timings one day before the delivery is being made.

Orders will be delivered within 2-3days.

We encourage all our customers to at least have someone at home to receive orders physically.

In the unfortunate event that you are unable to receive your order physically, our delivery personnel will try contacting you with the given number for 5 minutes. If you are still uncontactable within 5 minutes, we will leave your order outside your doorstep.

Please note that Kingfish Seafood will not be liable for any:

• Losses of orders
• Spoilage due to the fact that orders should be promptly refrigerated upon delivery

We offer island-wide delivery to all Singapore addresses located in the main island (excluding restricted areas like Sentosa and Pulau Ubin).

Absolutely! We offer bulk ordering for both businesses and large households. Contact our customer service team for bulk pricing and availability.

For items that are unavailable, we will contact you to check if you would like to replace it for other products. Otherwise, we will process a refund to you accordingly.

Due to the perishable nature of seafood, we do not accept returns or exchanges. However, if there’s an issue with your order, please contact our team right away, and we’ll work with you to resolve the issue.

If you do discover a defect in our product, do follow these steps.

1. Ensure that you do not tamper with the product and ensure that it is in original condition.
2. Snap a photo or video and send it to our WhatsApp @ +65 8086 3411 within 24 hours of receiving the item.
3. Replacement or refund/partial-refund of our products is subjected to a case-by-case basis.